Overview/Introduction
Cisco Jabber is an application that allows incoming and outgoing calls to and from your SLAM telephone number on your windows device. When placing outgoing calls from Jabber on your computer, your SLAM telephone number is displayed as the caller ID to the recipient. Also important to remember, while logged into Jabber, calls WILL ring on both your device as well as your desk phone. Please review the "Signing Out" section for more detail. Lastly, the same dialing rules apply when making calls via Jabber as they do when placing calls using your desk phone.
This document provides instruction on the use of Cisco Jabber for Windows basic features. This is a quick start guide and will not cover any of the advanced features supported by Cisco Jabber for Windows.
Details
Launch Jabber for Windows
Navigate to the Windows Start Menu > Cisco Jabber > Cisco Jabber or select the Jabber desktop icon if applicable.
You will be prompted to provide the credentials for Jabber. Provide a valid Jabber username and password and select Sign In
Your user name will be your current phone extension. The password will be provided during installation.
To Make a Call
- 1-Click on the phone icon
- 2-Click on the keypad icon to open the numeric keypad
- 3-For extensions, you can simply dial the extension number and press the green phone button to call. For all outside calls, you will add a "9" and for long distance, you will add a "1". You will also need to add your department specific 3-digit code and a "#" to the end of the number. Regardless whether it is a local or long distance call, you will dial the area code and phone number. Once entered correctly, press the green phone button to call.
- In building extension = 5123
- Local Call = 9 + 3146555123
- Long Distance = 9 + 1 + 2125551212 + (3-digit code) + #
To Receive a Call
Incoming calls will open a small secondary window that shows you the number calling and an option to accept or decline the call.
If you would like to accept the call, click accept and Jabber will open this call in a separate call window. If you decline the call, it will forward to your voicemail.
Live Call Features
While on a call, you can click on the button with the three dots (ellipsis) to access these additional features
- Hold - Holds the call the same as your desk phone, allowing you to click resume at any time to continue the call
- Transfer - Allows you to enter an extension or outside number to transfer the caller. After entering the desired number, press the green phone button to initiate the transfer or the cancel button to continue the call without transferring. Follow the “Make a Call, Step 3” instructions when entering a number.
- Conference - Extends the call window on the right to allow you to invite other callers to the call. Follow the “Make a Call, Step 3” instructions when adding a number to the call.
- Mute & Video - The microphone icon mutes your line so that the other caller(s) cannot hear you. The camera icon toggles a camera on or off for video calling if your device has a camera enabled
- Please note that "Video" calling only works when calling another SLAM staff member who is also using Jabber and has a camera fitted to their device.
- Merge - Merge is a feature that is currently unavailable at this time.
To End a Call
- Click on the "X" on the current call window to end the call.
Note: If you are on the call but have navigated away from the call window, Jabber will place a mini-control bar above all other applications to allow you to end the call, mute your line, or return to the call window.
Voicemail
The cassette icon displays any voicemails received and the status of these voicemails (heard, not heard yet) until you delete them from the system.
- You can Call Back the number, Mark as unread, or Delete via the “…” button, or ellipsis.
- You can Forward the voicemail directly to another SLAM voicemail (does not call the number) and leave the recipient your own voice intro to the forwarded voicemail.
Docking Jabber
If you close the main Jabber application window, Jabber is still online but in a docked version on the side of your screen.
The docked Jabber can be moved around the edge of your screen by clicking and holding your mouse to reposition it where desired.
Hovering over the icon will expand it for access to the Search or Call bar, Calls, or Voicemail.
Clicking on the Jabber icon itself will reopen the main Jabber Application window.
Signing Out
Click the Settings icon in the upper right-hand corner or on the My Profile & Settings icon on the left navigation pane, and then click Sign out.
Note: Signing out is required to turn off Jabber completely and no longer accept or make calls on your PC/laptop..
Hub Window
Note: This document might include features or controls that are not available in the deployment of Cisco Jabber for Windows that you are using.
Note - We are not using the Chat feature built into Jabber. For Chat functionality, please use Microsoft Teams.
Using My Computer for Calls
You can tell Cisco Jabber for Windows to send calls to your computer or to your phone.
- From your hub window, open the All Settings drop-down menu.
- Select your preference.
Customize My Client
You can access your options and preferences for Cisco Jabber to customize how your client behaves.
- From the hub window, select Menu > Settings.
- Select any of the options to make your choices.
Set Up My Phone Accessories
You can change which microphone and speakers are used by the client when you have at least one phone accessory for call control.
You can specify the audio options directly from the Phone Controls icon on the hub window.
- From the hub window, select Menu > Settings > Audio
- Select the speakers and microphone that you want the client to use to send and receive your audio.
- Select Apply then OK.
Forward Voice Messages
You can forward voice messages to other users and groups, and include your own recorded message to send with it.
- On the Voice Messages tab, select the voice message that you want to forward.
- Right-click over the message, and select Forward Voice Message.
- Specify who you want to receive the voice message.
- Optionally you can record your own personal message to be played before the voice message, select the Record button
and follow on screen prompts..
- When ready, click Send to forward message..
Summary
For additional help, please send an email to it@slam.org or call the hotline at x5123